Support
Help and contact
For problems, suggestions or data requests write to hello@trytaleloop.app. We usually reply within 2 business days.
FAQ
How do I cancel my subscription?
iPhone → Settings → Apple ID → Subscriptions → Taleloop. Cancelling keeps access until the end of the period. For refunds, use reportaproblem.apple.com.
I can't restore my purchase
Tap "Restore purchases" on the paywall and make sure you are signed in with the same Apple ID. If it still fails, email us with your transaction ID.
A story wasn't generated or my allowance dropped
If a generation fails your allowance is refunded automatically. If there is still a problem, use "Report" on the story screen or write to us.
Inappropriate content or user
Report from the menu on the story screen; block a user from their profile. We review reports within 24 hours.